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Zenfinex Global Limited regulated by the Financial Services Authority (FSA) of Seychelles (SD092)
Come work with us at Taurex and become part of a passionate team dedicated to shaping the future of Forex and CFDs trading worldwide.
Explore our current job openings and find the position that's the perfect fit for your skills and experience.
Choose your desired job, click 'APPLY NOW,' and follow the application steps.
If your application meets our requirements, our HR team will contact you to schedule an interview and discuss the next steps.
Marketing Specialist
Marketing
Kuala Lumpur, Malaysia
About the role:Â
An exciting opportunity to join our Taurex family. As a Marketing Specialist (Malaysia), you will be working in a global environment supporting our regional teams by developing and implementing marketing strategies specifically tailored to Thai market. You are required a deep understanding of local market dynamics, trends and customer needs. Â
You will assist in content creation, campaign management, and partnership building to ensure align with business overall business objective. Â
Key Responsibilities:Â
Develop and implement comprehensive marketing plans tailored to the Thailand market. Â
 Conduct market research to identify trends, customer needs, and competitive landscape. Â
 Create and manage content for various marketing channels, including social media, email campaigns, and the company website. Â
 Collaborate with the sales team to align marketing strategies with sales objectives. Â
 Monitor and analyze campaign performance, providing insights and recommendations for optimization. Â
 Manage relationships with local media, influencers, and industry partners. Â
 Stay up to date with industry developments and regulatory changes in the Forex Trading market.Â
Experience and Qualifications:Â
Bachelor’s degree in Marketing, Business, or a related field. Â
Minimum of 3 years of experience in marketing, preferably within the Forex Trading or financial services industry. Â
Strong understanding of the Thai market and cultural nuances. Â
Proficiency in digital marketing tools and platforms (e.g., Google Analytics, SEO, SEM). Â
Fluency in Thai and English. Â
Person Specification:Â
Experience with content creation and copywriting. Â
Knowledge of Forex Trading and financial markets. Â
Analytical mindset with the ability to interpret data and make data-driven decisions. Â
Excellent communication and interpersonal skills. Â
Ability to work independently and as part of a team. Â
Local Benefits:Â
15 days annual leave plus gazette public holidaysÂ
Birthday leaveÂ
Tea/coffee/snack providedÂ
Employee referral schemeÂ
Free parkingÂ
Medical insurance Â
Travel allowanceÂ
About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
We are Human.
We empower all with Knowledge.
We are forging the Future.
We earn trust through Integrity.
We provide global expertise with a Local Touch
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
CRM Specialist
Marketing
Dubai, UAE
Key Responsibilities:Â
Marketing Automation & Campaign Management:Â
Develop and execute marketing automation strategies to drive customer engagement and retention across channels (email, social media, SMS).Â
Set up and manage automated campaigns to ensure timely and relevant communications with customers.Â
Segment and analyse customer data to create targeted and personalised campaigns.Â
Continuously optimise campaigns through A/B testing and performance analysis.Â
HubSpot CRM Management:Â
Oversee and optimise the HubSpot CRM platform, including managing user accounts, and customising properties, workflows, and pipelines to meet business needs.Â
Eliminate manual tasks by implementing automation tools to boost productivity and improve customer experience.Â
Help create workflows for marketing journeys, ensuring a seamless customer experience from lead generation to retention.Â
Data Management & Performance Analysis:Â
Manage data integrity, including segmentation and importing/exporting data.Â
Regularly analyse HubSpot usage to identify opportunities for improvement, and recommend optimisations to enhance customer experience.Â
Generate comprehensive reports and dashboards to track and analyse customer behaviour and engagement.Â
Collaboration & Training:Â
Collaborate with marketing, sales, BI and other departments to align campaigns with overall strategy and business goals.Â
Provide ongoing training and support to team members, ensuring effective use of HubSpot and marketing automation tools.Â
Documentation & Best Practices:Â
Create and maintain detailed documentation, including best practices and usage guidelines for consistent and efficient use of HubSpot CRM and marketing automation tools.Â
Experience & Qualifications:Â
Bachelor’s degree in marketing, communications, or a related field.Â
2-3 years of experience in marketing automation and CRM, with a proven track record of driving customer engagement and retention.Â
Proven experience managing and optimising HubSpot CRMÂ
Strong understanding of CRM best practices (segmentation, lead scoring, customer journey mapping).Â
Experience in the fintech industry, with knowledge of forex and CFD trading.Â
Excellent analytical skills and the ability to use data for informed decision-making.Â
Experience with marketing automation tools Â
Person Specification:Â
Ability to work collaboratively within a team while also being a self-starter.Â
Strong communication skills, with the ability to convey technical concepts to non-technical users.Â
Analytical mindset, able to solve problems and make data-driven recommendations.Â
Ability to manage multiple tasks and priorities in a fast-paced environment.Â
About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
We are Human.
We empower all with Knowledge.
We are forging the Future.
We earn trust through Integrity.
We provide global expertise with a Local Touch
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
Social Media Manager
Marketing
Dubai, UAE
About the role:
We are seeking a highly motivated and creative Social Media Manager to join our team. The Social Media Manager will be responsible for managing and creating content for Taurex’s social media platforms, including Facebook, Twitter, Instagram, LinkedIn and others. The ideal candidate will have experience in developing and executing social media strategies, as well as a strong understanding of the digital media landscape.
Responsibilities:
Develop and implement a comprehensive social media strategy that aligns with business goals
Create and manage daily content across all social media platforms, including text, images, and video
Collaborate with internal teams and external partners to produce relevant and engaging content
Monitor and analyse social media performance, providing regular reports and insights to management
Manage and respond to customer inquiries and complaints on social media platforms
Stay up to date with the latest social media trends and tools to ensure Taurex stays ahead of the competition
Collaborate with the marketing team to develop and execute social media campaigns
Create and manage social media paid promotion and its performance.
Qualifications:
Proven experience as a Social Media Manager or similar role
Strong understanding of social media platforms, including Facebook, Twitter, Instagram, and LinkedIn
Experience developing and implementing social media strategies
Excellent written and verbal communication skills
Strong attention to detail and ability to multitask
Experience with social media management tools such as Hootsuite or Sprout Social
Experience in fintech is a plus.
Education:
Bachelor’s degree in marketing, Communications or a related field.
About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
We are Human.
We empower all with Knowledge.
We are forging the Future.
We earn trust through Integrity.
We provide global expertise with a Local Touch
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With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
Database Support and Integration Specialist
Technology
Bulgaria
About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission– Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
About the role:
The Database Support and Integration Specialist will focus on managing and optimizing integrations between CRM systems and other business applications, ensuring that our data infrastructure supports our dynamic business needs. This role is an excellent opportunity for a motivated individual with up to 3 years of experience in database management or integration, especially within the financial services sector. The position involves working closely with our Senior DB Developer and Head of IT Operations to maintain and enhance our database systems’ performance, security, and reliability.
Key Responsibilities:
Experience and Qualifications:
Person Specifications:
Local Benefits:
Client Success Specialist
Client Success
Thailand
About the role:
As part of the Client Success team you will be responsible for handling the full sales process from converting registered leads into active live account holders, managing a portfolio of clients, to reactivating dormant accounts. Your knowledge of our platforms and products and financial markets in general will enable you to effectively meet your targets and KPI’s whilst adhering to the principles of Treating Customers Fairly.
This role comes with a competitive starting salary, and upon passing probation eligibility to an attractive bonus scheme.
Key Responsibilities:
•Introduce the company’s products to clients through online and offline channels.
•Provide excellent service and communication skills with all leads and customers.
•Meet and exceed sales revenue targets.
•Develop new customers and maintain a good relationship with existing customers through social media, referrals, websites, previous contacts etc.
•Understand financial markets to excite potential clients about financial market movements.
•Collaborate with team members to achieve better results.
•Gather feedback from customers or prospects and share with internal teams.
•Handle the complete sales process from lead conversion to account management.
•Calling prospective clients to promote our products and services to reach monthly account opening and turnover targets.
•Educate leads and clients how to use our trading platforms.
•Reactivation calls for clients that have not traded within a long period.
•Nurture relationships with business partners such as educators or signal providers.
•Work with marketing teams to create engaging content to aid acquisition and retention metrics.
•Always adhere to compliance policies.
•Any other duties reasonably required for the role.
Experience and Qualifications:
•1-2 years strong experience in sales but also customer service will be considered.
•1 year’s minimum experience in a similar stock broking, CFD or Forex sales position.
•Preferably to have 2-3 years of customer service experience.
•Must have strong verbal and written communication skills.
•Educated to minimum Diploma.
•Strong MS Office skills.
•Proficiency in both Thai and English is required; additional language skills are a plus.
Person Specification:
•Excellent communication skills and telephone manner.
•Energetic, highly motivated, and well organised with excellent time management skills.
•Good understanding of working within a regulated environment.
•Target driven and able to work under pressure.
•Interest in and understanding of Financial Markets and trading.
•Ability to work flexibly during busier periods.
About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
We are Human.
We empower all with Knowledge.
We are forging the Future.
We earn trust through Integrity.
We provide global expertise with a Local Touch
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
Senior .NET Developer
Technology
Turkey
About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
We are Human.
We empower all with Knowledge.
We are forging the Future.
We earn trust through Integrity.
We provide global expertise with a Local Touch
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
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About the role:
As a .NET Developer your primary focus will be the development of software components using C# and .NET Core 8+, as part of a micro service oriented application.
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You will be involved in the full software life-cycle and have exposure to a broad set of technologies, including Web and Cloud.
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Key Responsibilities:
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Experience and Qualifications:
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Preferred Skills (bonus points):
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Senior ReactJS Developer
Technology
Turkey
About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
We are Human.
We empower all with Knowledge.
We are forging the Future.
We earn trust through Integrity.
We provide global expertise with a Local Touch
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
Â
About the role:
Designs, develops, modifies, debugs and/or maintains software systems. Working on one or more specific modules within a large software system scope.
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Key Responsibilities:
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Experience and Qualifications:
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Preferred Skills (bonus points):
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HR Administrator/ Office Assistant
HR
Malaysia , KL
About the role:
A new role has been created in our Malaysia office to provide support for People, Finance and Business support activities, as well as being the lead for local office administration. This is an interesting and varied role with a mixture of people administration, office administration and business support tasks, and it offers plenty of opportunities to develop your knowledge and apply your ideas. With support from the People Manager and local People Specialist, you’ll work closely with the local office team as well as supporting colleagues in other regions. As part of our global People team, you’ll be providing first class support and administration and will be a role model for the Company’s values and culture.
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Key Responsibilities:
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People support
Working closely with the People Specialist for ASIA and hiring managers, provide professional and seamless support for recruitment and selection, including drafting and placing advertisements, handling candidate communication and administration, arranging interviews, collating and filing interview notes, etc.
Manage the onboarding of new starters in the country, including all new starter documentation and office equipment, and arranging onboarding programmes to ensure a smooth transition into the organisation for all new employees.
Undertake pre-employment checks on all new starters to ensure policy compliance and minimise risk.
Manage the administration of local benefits, ensuring starters and leavers are updated and research the local providers to find new, competitive benefits and offer ideas to the People Manager.
Prepare the monthly payroll for the country, ensuring that all information and relevant documentations are handed to the local payroll provider/ accountants in a timely manner and the Finance team is well-briefed.
Maintain the employee database and files to ensure employee data is accurate and up to date.
Support the People Specialist on creating reports on employee absence so that potential attendance and wellbeing issues are promptly acted upon.
Monitor statutory and other absence arrangements (e.g. maternity leave) to ensure compliance with legal and good practice requirements.
Support change control and central storage of employment policy documents, Employee Handbook and template contracts to ensure high reliability and integrity of master documents.
Document and maintain core employment processes for approval by the Head of HR to ensure reliability, consistency and compliance with good practice.
Carry out filing and maintenance of employment records to meet archiving and confidential destruction requirements.
Support the cascade of internal communications and employee engagement and wellbeing initiatives.
Support the People Manager and local People Specialist and regional heads in promoting the Company’s culture and Values.
Provide support across the wider People team in the absence of colleagues.
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Office Management
Set up and manage the office to create a positive and productive working environment for all colleagues.
Organise team building and social events for the office.
Manage the ordering and purchase of reasonably necessary office supplies, including computer equipment, kitchen and bathroom supplies and general stationery.
Lead on Health and Safety for the office and undertake relevant H&S and first aid training when required.
Ensure appropriate office security arrangements are in place.
Maintain an office budget.
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Finance administration
Liaise with the Finance team with regard to the processing and payment of local invoices.
Organise the expenses of the Country Head / Regional Head for approval.
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Business Support
Support the Country Head and liaise with the regional Marketing Specialist, in arranging merchandise for Expos, Shows and local events
Book and arrange travel and accommodation for the local managers and colleagues visiting the region.
Any other administration required to meet local government requirements.
Any other duties reasonably required for the role.
Partnerships Success Specialist
Partnerships Success
Bogota, Colombia
About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission– Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
About the role:
We are looking for an energetic Partnership Success Specialist to develop and drive partnership sales and grow our business. You will be developing and maintaining strong network of partners including IBs (introducing brokers), Prop firms, asset managers, affiliates and white labels.
The position is contractually based in the Bogota office. Homeworking privileges are based on business needs and performance. Current requirements are to be in the office 4 days per week.
Key Responsibilities
Experience and Qualifications
Person Specification
Local Benefits
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Partnership Success Specialist
partnerships Success
Thailand
About us:
Â
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
1.      We are Human.
2.      We empower all with Knowledge.
3.      We are forging the Future.
4.      We earn trust through Integrity.
5.      We provide global expertise with a Local Touch
Â
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
Â
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
Â
About the role:
We are looking for an energetic Partnership Success Specialist to develop and drive partnership sales and grow our business. You will be developing and maintaining strong network of partners including IBs (introducing brokers), asset managers, affiliates and white labels.
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Key Responsibilities
• Develop and maintain a strong network of Introducing Brokers, Asset Managers, Affiliates and Institutional/B2B clients.
• Establish and maintain business relationship with all clients for their retention of prospects.
• Actively follow financial markets. Proactively discuss financial markets and factors that move them in an articulate manner with clients.
• Conduct market research to identify opportunities based on competitor weaknesses and their commercial proposals.
• Negotiate with partners to ensure a partnership is commercially viable and sound for the company.
• Gather feedback from customers or prospects and share with internal teams.
• Identify and report on business opportunities to raise the company’s market share.
• Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.
• Meet and exceed sales revenue targets.
• Any other duties reasonably required for the role.
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Experience and Qualifications:
• Minimum 1-2 years of experience in Business Development/Sales; previous experience in the Forex, Commodities, CFDs or Financial Industry is a must.
• Diploma, Advanced /Higher /Graduate Diploma, bachelor’s degree in finance / Business Administration / Economics or related majors.
• Desirable candidate that has existing book of business and experience in bringing new business.
• Excellent understanding of the financial markets.
• Track record of achieving and exceeding sales targets.
• Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
• Have a good understanding of customer service/sales.
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Person Specification:
• Excellent communication skills both verbal and written in Thai and English.
• Confident and clear communicator with the ability to build relationships both internally & externally.
• Outstanding interpersonal skills
• Presentation, and networking skills.
• Team player with a proactive and innovative approach
Funding Associate
Operations
Kuala Lumpur, Malaysia
About the role:
Reporting to the Funding Manager, you will be responsible for funding operations. You will promote excellence and meet internal SLA’s which will ultimately improve the quality of service we provide to our clients and increase retention and activity. You will actively work with regional offices across the business to resolve funding issues and suggest innovative solutions to help improve the client funding journey.
Key Responsibilities:
Validating and executing transactions from CRM (deposits, withdrawals, transfers) via different payment channels.
Validating and executing manual transactions when required.
Reporting large transaction requests to Compliance and Dealing.
Liaise with other departments to escalate and resolve any Funding issues.
Monitor Deposits and implement fraud prevention procedures and resolve chargeback disputes.
Following transaction inquiries/requests via the company’s communication channels.
Following up pending cases (funding related) that may reach the Backoffice.
Investigating and resolving any discrepancies in payments by communicating with banks and processors.
Assisting PSPs by providing sufficient information (transaction details, error messages, screenshots captured by customers) to carry out investigation on their side.
Applying Daily and Monthly Reconciliation processes.
Reconciliation of automated and manual transfers.
Following up with Funding email flow.
Following up with any task requested by the line manager.
Cooperating and assisting other Departments on understanding client funding issues.
Handling bonus credit in/out matter.
Any other duties reasonably required for the role.
Experience and Qualifications:
Diploma or University degree in finance or a related field
Fresh graduate encouraged to apply.
Candidate with working experiences with similar industry is highly desirable.
Previous experience with Cashiers such as Praxis & Bridgerpay would be desirable.
Person Specification:
Excellent verbal and written communication skills in English.
The ability to speak in Mandarin would be desirable.
Ability to prioritise, work under pressure and within tight deadlines.
Ability to work to a high degree of accuracy.
Ability to evaluate issues from a regulatory perspective with a practical, business- orientated, common-sense approach to complex problem solving
A flexible approach to working shift patterns
Local Benefits:
15 days annual leave (increase to 16 days after 2 years) in addition to all gazette public holidays.
Birthday leave
Tea/coffee/snacks provided
Employee Referral Scheme
Free Parking
Medical insurance (after passed probation)
Travel allowance
About us:
Taurex- Take Charge of your Trading.
Vision– to inspire the financial confidence of traders and investors of the world.
Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.
Who is Taurex?
We are Human.
We empower all with Knowledge.
We are forging the Future.
We earn trust through Integrity.
We provide global expertise with a Local Touch
With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.
Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.
Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.
We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!
Client Success Associate
Client Success
KL, Malaysia
About the role:
As a Client Success Associate for Taurex, you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers. You will be expected to listen, deliver and care on every single interaction.
The role holder will ensure all clients’ enquiries and issues are addressed and resolved in a timely manner. Making sure every single client is provided with best customer service through all stages of their journey with us.
Responsibilities:
Experience and Qualifications:
Person Specification:
Web Support Specialist (网络技术专员)
Technology
Kuala Lumpur, Malaysia
About the role:
We are seeking a skilled and creative Website Specialist/Developer (网络技术专员)to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining our company’s websites, ensuring a seamless user experience and optimal functionality. The Website Specialist/Developer will collaborate with cross-functional teams to implement web solutions, troubleshoot issues, and contribute to the overall enhancement of our online presence.
Key Responsibilities:
Website Development:
Content Management:
Technical Support:
Collaboration:
Security and Compliance:
Analytics and Reporting:
Qualifications:
2+ Years of Experience in the Web Development field.
Proficient language in English and Mandarin
Proven experience in web development, with a strong portfolio showcasing previous projects.
Proficient in HTML, CSS, JavaScript, and other relevant web technologies.
Experience with content management systems (CMS) such as WordPress, Drupal, or Joomla.
Added Advantage if we have experience in MySQL database and PHP
Familiarity with SSEO best practices and website optimization techniques
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills.
Ability to work independently and meet tight deadlines.
Experience with e-commerce platforms.
Knowledge of web accessibility standards.
Familiarity with version control systems (e.g., Git).
Understanding of responsive design principles.
Certification in web development or related field.
Client Success Specialist- Retail
Client Success
Mexico
About the role:
The Client Success Specialist will help guide Taurex leads and clients through Taurex different products, platforms, and services.
Key Responsibilities:
Experience and Qualifications:
Person Specification:
Client Success Associate
Client Success
Bogota, Colombia
About The Role
As a Client Support Associate for Taurex, you will be responsible for providing an outstanding, positive and memorable experience to every one of our customers. You will be expected to listen, deliver and care on every single interaction.
The role holder will ensure all clients’ enquiries and issues are addressed and resolved in a timely manner. Making sure every single client is provided with best customer service through all stages of their journey with us.
Key Responsibilities
Effectively managing the chats, E-mails and calls with clients
Identifying and assessing customer’s needs to achieve satisfaction
Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat and Emails
Offer support to clients within the specified time frame
Updating CRM and keeping records of all communications and action taken
Interact with other departments to solve inquires raised by clients that requires further investigation by sending tasks
Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction
Follow standard processes and procedures
Consistently take initiative to learn about the markets, FX industry and new platforms and products.
Be a team player and collaborate in a proactive way with the customer support to manage time, resources, volume, and customer feedback.
Consistently achieve departmental and individual metrics.
Experience And Qualifications
Must have a BA/BS degree in a related area
Must have strong verbal and written communication skills.
Preferably to have 0-2 years of customer service experience
Critical thinking and problem-solving skills.
Strong MS Office skills.
Person Specification
Excellent communication skills both verbal and written
Willingness to commit to long-term career growth and professional developments
Critical thinking and problem-solving skills
Ability to work under pressure
Eager to learn about the financial markets, CFD industry, and Taurex’s trading platforms
Open-minded and collaborative
Ability to work different shift patterns to support our international clients (from 08:00 to 22:00)
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Our team-oriented approach encourages collaboration, open communication, and shared success.
Taurex is the trading name of Zenfinex Global Limited. Zenfinex Global Limited is part of a group of affiliated companies operating in multiple jurisdictions.
In the Seychelles, Taurex is the trading name of Zenfinex Global Limited, regulated by the Financial Services Authority in Seychelles (license number SD092). Its registered office address is F20, 1st Floor, Eden Plaza, Eden Island, Seychelles, and its physical office address is Unit G, F28 Eden Plaza, Eden Island, Republic of Seychelles.
Zenfinex Global Limited is the issuer and seller of the financial products described or available on this website.
In the United Kingdom, Taurex is the trading name of Zenfinex Limited. Zenfinex Limited is a company registered in England and Wales under registered number: 11077380. Authorised and regulated by the Financial Conduct Authority under firm reference number 816055. Its registered office is 4th Floor, 4 Eastcheap, London, EC3M 1AE, United Kingdom.
Risk Warning: Trading in financial instruments carries a high level of risk and may not be suitable for all investors. The value of your investments may fluctuate and you may lose all of your invested capital, especially due to leverage. You should carefully consider your investment objectives, level of experience, and risk tolerance before deciding to trade in financial instruments that may be on margin. It is your responsibility to ensure that you fully understand the risks involved and seek independent advice if necessary.
You are strongly advised to obtain independent financial, legal and tax advice before proceeding with any trading activity or engaging in copy trading. Nothing in this site should be read or construed as constituting advice on the part of Taurex or any of its affiliates, directors, officers or employees.
Clients must be at least 18 years old to use Taurex’s services.
Residence: The information on this site is not directed at residents of the United States, Canada, North Korea, Iran, Belgium, Japan or any particular country and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Taurex is the trading name of Zenfinex Global Limited, registered in the Republic of Seychelles.
Registered Office Address: F20, 1st Floor, Eden Plaza, Eden Island, Seychelles, and its physical office address is Unit G, F28 Eden Plaza, Eden Island, Republic of Seychelles.
Regulated by the Financial Services Authority under license number: SD092
Registration No: 8428731-1
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