About the role:

The ideal candidate needs to be a great multi-tasker, work well under pressure and enjoy taking responsibility. Being able to work autonomously with a number of 3rd parties and be tech-savvy.

You will be acting as the product owner in a cross-functional agile scrum team where client-centricity is a key. You will be acting as the bridge between the audience of the product and the development team creating the experience. Hence having great communication skills is key.

Our products are part of a larger IT eco-system, so you’ll get to learn and expand your knowledge not only limited to the products you own but discover the entire IT eco-system.

Our team is located in different locations, so you’ll get to have the chance to work internationally and be part of a dynamic and growing team.

Key Responsibilities:

• First point of contact between the organisation, the 3^rd party providers we integrate with our products and the development team.

• Identify and interview Stakeholders,

• Work in an agile environment and achieve success as a team

• Understanding customer needs and converting business requirements into applicable, and user-friendly technological solutions

• Collaborate with all business departments and stakeholders

• Identifying new growth opportunities and validating new feature ideas via quantitative search and industry-related methodologies

• Understand system behaviour, inputs and outputs as they relate to business functions

• Create, develop, and manage backlog

• Demonstrate and explain solutions to the clients

• Create documentation for products

• Any other duties reasonably required for the role

Experience and Qualifications:

• Minimum 4 years of experience in Project management and/or Product management preferably working at a multinational organization, fintech environment or technology industry

• Understanding agile methodology

• Experience bridging between business and tech

• Solid understanding of web and mobile technologies

• Experience in user flows and diagrams preferably having experience with Business Process Modelling (BPMN, UML)

• Experience in Jira/Confluence is considered a big plus.

• Have experience working in an Agile environment.

• Having experience in an FX/CFD brokerage or other types of Financial Services is a considered a plus.

• Experience with KYC, digital payment systems, Authentication, Metatrader systems are considered a big plus..

• Able to understand technical needs and capable of communicating with technology teams.

• Have hands-on experience with managing products.

Person Specification:

• Ability to demonstrate critical thinking and problem solving skills.

• Ability to explore, analyse and utilize various software platforms from an end user perspective.

• Open communication, team work and promote servant leadership, multi-tasking ability

• Fluent in English both written and verbal is a must.

• Curious and questioner

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are Human.

2. We empower all with Knowledge.

3. We are forging the Future.

4. We earn trust through Integrity.

5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are
2. We empower all with
3. We are forging the
4. We earn trust through
5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

This is an exciting opportunity to join an innovative business with ambitious plans and be part of a global People team. Due to our successful growth, we require a new People Specialist & Office Manager to lead the delivery of excellent end to end people support. The role combines the operational responsibility of the People function in the region with office management responsibilities to ensure the office runs smoothly. You will personally partner with our teams in Malaysia, Vietnam and China working with managers and their teams on a wide range of people-centred activities to meet business needs and help create a positive and inclusive culture.

Key Responsibilities

General

• Provide full generalist People support for designated teams.
• Work as part of the People team to provide a seamless, positive and inclusive employee experience at every point in the employee lifecycle.
• Liaise with regional managers and teams to maintain strong connections and to ensure all duties for the local region and for the People team are clearly defined and well managed.
• Support the Head of People and line managers in implementing organisational changes and plans in order to achieve objectives and minimise risk.
• Undertake specific ad hoc project work as required by the Head of People and the Chief Legal and Compliance Officer.
• Provide cover for colleagues / team members in their absence.
• Any other duties reasonably required for the role.

Policy and compliance

• Advise on and assist in the application and interpretation of employment policies and procedures and relevant legal requirements to ensure good practice, legal compliance and fairness.
• Work with the Head of People to carry out a rolling review of global and regional employment policies and procedures to ensure all are up to date and in line with legal and good practice requirements.
• Work with the Head of People to deliver employment policy training for line managers to support and improve knowledge, compliance and good practice.
• Oversee statutory leave arrangements to ensure timely and appropriate communication with employees and fulfil legal obligations.
• As agreed with the Head of People, advise on and implement disciplinary and grievance policies and processes, carry out formal investigations and support formal hearings where necessary.

Resourcing

• Work with the Head of People to assess current and future resource needs and create a robust regional plan.
• Manage the end to end recruitment process to achieve high candidate quality and maintain good practice.
• Co-create and quality-assure job design / job descriptions to ensure accountabilities and criteria are well-defined.
• Support selection processes, recommend and design assessment methods, attend interviews and advise and support hiring managers so that robust and accountable decisions are made.
• Create recruitment advertisements and candidate information to enhance our employer profile.
• Implement timely and professional candidate communications and provision of feedback to give a positive candidate experience and maintain the company’s external reputation.
• Research, review and recommend external advertising and sourcing options to help reduce agency costs.
• Research and make recommendations on elevating our profile as an employer of choice online and in relevant professional sectors.
• Determine appropriate sourcing and advertising with the Head of People to promote vacancies as widely and positively as possible.
• Work with the Head of People to create a compelling employee value proposition in line with branding and Values.
• Promote the employee referral programme to support the attraction of suitable candidates.
• Manage the administration of all starters and leavers to ensure a professional service is maintained and compliance and payroll requirements are met.
• Oversee delivery of onboarding provision for new starters and monitor individual orientation and probation periods to ensure the needs of individuals and the organisation are met.
• Coordinate visa applications and sponsorship processes to ensure appropriate use and timely management.
• Review and refresh template documents and online materials so that they reflect our employer brand and culture.
• Carry out exit interviews to provide feedback for managers to act on.

Performance and capability

• Monitor quality of completed performance reviews and provide feedback to assist in achieving improvements.
• Provide advice and guidance to managers and employees on the use of performance management processes, documentation and supporting resources for promoting personal development opportunities.
• Support performance improvement processes to ensure processes are followed and opportunities for improvement are actively pursued.
• Work with the Head of People to deliver performance management training workshops for new employees and as a refresher for existing employees and managers.
• Oversee database of completed performance management documentation to enable quality audit and ensure accurate record-keeping.
• Support the Head of People with the creation of a company Learning and Development Plan in order to meet the needs of employees and the business.
• Work with the Head of People to develop, implement and deploy career progression frameworks.
• Work with line managers to identify and promote formal and informal development opportunities within the organisation.

Employee engagement and communication

• Promote our desired business culture by acting as a role model for our Values and constructively challenging contradictory behaviour.
• Contribute regularly to internal communications in order to educate and inform employees.
• Oversee local team building and communications activities so that people in all offices can participate.
• Advise, coach and support managers to fulfil their employee engagement responsibilities effectively.
• Support managers to create and implement local action plans to address any areas identified as needing attention, including from our employee surveys.

Rewards, benefits and wellbeing

• Work with the Head of People and line managers to manage annual and ad hoc pay review processes and salary benchmarking.
• Work with the Head of People to research, cost, present and implement recommended benefits for the regions.
• Provide monthly data reporting for payroll and administer benefits in consultation with Finance.
• Manage efficient administration of payroll, pension, and local benefits schemes.
• Promote benefits through workshops and internal communications to increase awareness and take-up.
• Promote benefits externally with clear branding to help attract candidates.
• Work with the Head of People to research, recommend and implement initiatives to promote health and wellbeing.
• Support and educate line managers to be the first port of call for employees on wellbeing matters and to manage absence and ill health effectively.

Operational

• Draft contracts of employment and manage new starter administration and onboarding to ensure a smooth transition into the Company for all new employees.
• Undertake pre-employment checks on all new starters to ensure policy compliance and minimise risk.
• Undertake data audit and reporting (e.g. absence) to ensure employee data is accurate and up to date.
• Manage offboarding of employees to ensure contractual obligations are met.
• Prepare the monthly payroll and any changes including sales commission, benefit claims and incentives, and liaise with the local payroll provider to ensure payroll deadlines are met.
• Provide information for the employee database to ensure employee data is accurate and up to date.
• Produce meaningful monthly reports to the Head of People and Heads of Regions in relation to attrition, absence, recruitment spend, training activity, etc.
• Regularly report on and analyse employee absence and retention data to identify corrective or pre-emptive action.
• Monitor statutory and other absence arrangements to ensure compliance with legal and good practice requirements.
• Document and maintain core employment processes and associated template documents to ensure reliability, consistency and compliance with good practice (e.g. maternity leave, starter and leaver processes).

Office Management

• Support the Country Head – Malaysia in liaising with building management and suppliers and arranging payments/ rent where applicable.
• Set up and manage the office to create a positive and productive working environment for all colleagues.
• Organise team building and social events for the office.
• Manage the ordering and purchase of reasonably necessary office supplies, including computer equipment, kitchen and bathroom supplies and general stationery.
• Lead on Health and Safety for the office and undertake relevant H&S and first aid training when required.
• Ensure appropriate office security arrangements are in place.
• Maintain an office budget.
• Liaise with Country Heads and teams in China and Vietnam to help ensure good local practice in employee health, safety and wellbeing and support local engagement activities.

Other

• Support the Head of People and line managers in implementing organisational changes and plans in order to achieve objectives and minimise risk.
• Undertake specific ad hoc project work as required by the Head of People or Chief Legal and Compliance Officer.

Experience and Qualifications

• Educated to degree level in a relevant discipline
• Professional qualification e.g. MIHRM desirable
• Track record of generalist human resource management experience with a focus on operational execution
• Previously worked for an international Company
• Previous experience of office management
• Previous experience using HR Systems
• Previous experience of VISA application handling
• Computer literate and in particular previous experience using Teams, Microsoft applications
• Applied employment law knowledge within Malaysia – essential
• Employment law knowledge/ experience within wider ASIA region (Vietnam, China, Thailand) – desirable

Person Specification

• A professional and commercial approach to HR
• Keen to promote best practice
• High standard of written English including good grammar, composition and letter-writing skills
• Fluent in spoken English
• Strong communication and influencing skills
• Confident and credible in advising managers on people management and development matters
• Takes a balanced and considered view of options, verifies understanding and assesses risks appropriately before making recommendations
• Collaborative and supportive style and is able to build rapport quickly
• Enjoys interacting with the business and helping to build the right culture
• Good attention to detail, high standards of accuracy and quality of work
• Diplomatic, discreet and confidential
• Effective organisation, planning and prioritisation skills
• A team player who enjoys contributing to joint success and delivery
• A self-starter who works well without close supervision
• Flexible and ‘can do’ approach to achieving tasks of varying complexity and detail
• Rises constructively to challenges and maintains a positive and professional outlook
• Resourceful in using appropriate sources of professional advice and expertise
• IT literacy: Microsoft Word and Outlook Intermediate; Excel and PowerPoint Basic; use of simple databases
• Some flexibility in working hours is required from time to time given the international scope of the People team

Local Benefits in Malaysia

• 10 days annual leave (rising to 12 days after 2 years’ service) plus public holidays
• Birthday off
• Work from anywhere up to 4 weeks per year
• Medical allowance
• Travel allowance
• Free parking
• Employee Referral Scheme
• Friendly, multicultural office, with plenty of social events and team building days

Stocked kitchen for all to use!

About the role:

We are looking for an experienced and proactive Partnership Support Specialist to join our team in Dubai or Kuala Lumpur. This mid level role will focus on overseeing the complete partner experience from onboarding to ongoing support, ensuring that all processes are executed with efficiency, accuracy, and in alignment with company policies and regulatory requirements.

As a key member of the Partnership Operations team, you will manage the daily tasks of onboarding IBs (Introducing Brokers), PAMMs (Percentage Allocation Management Modules), and other partners, and will handle more complex cases that involve compliance risks or unique challenges.

You will also play a leadership role in identifying and resolving inefficiencies, promoting best practices, and ensuring all internal processes are adhered to while maintaining direct and prompt communication with our partners.

Key Responsibilities:

Onboarding and Account Management

• Manage and Monitor Pending Queues: Oversee the allocation and processing of partner onboarding tasks, ensuring tasks are assigned efficiently based on team availability.
• Quality Control & Best Practices: Monitor and review onboarding processes to ensure they align with best practices. Highlight and raise alerts when issues such as delays or mispractices are detected, providing guidance for corrective actions.
• Handle Complex Onboarding Cases: Take charge of challenging onboarding cases that may involve compliance risk or other unique complexities, ensuring they are resolved efficiently.
• IB and PAMM Onboarding: Process IB and PAMM registrations, verify KYC, resolve missing documentation, and liaise directly with sales teams to ensure timely approvals.
• Link relevant rebate structures to sales notes, create campaigns in DW, and manage agreements via DocuSign, following up until all agreements are signed.
• Handle custom rebate structures, collaborating with sales, dealing, and operations teams to finalize the setup.
• Ensure expired documents are flagged, follow up on pending items, and maintain direct communication with account managers.

Payment Processing and Rebate Management

• Rebate and Payout Monitoring: Oversee daily rebate calculations and ensure payments are processed in accordance with established SLAs.
• Monitor Prop Payouts and Rev Share Payouts, ensuring timely resolution of Jira tickets and coordination with the relevant departments.
• Ensure PAMM performance fees and administrative fees are processed smoothly, with visibility of trading history, fee deductions, and payments available to PAMM managers.

Partner Support & Communication

• Manage Partner Communication: Maintain direct, prompt communication with partners through various channels (Intercom, Slack, Telegram, email) to ensure quick resolution of inquiries and ongoing support.
• VIP Client Support: Handle communication with VIP clients, ensuring a high standard of service and prompt issue resolution.
• Internal Collaboration: Provide internal support to the commercial team, assisting with partner-related queries, monitoring teams groups, and coordinating across departments to resolve issues.
• Complaint Management: Lead efforts to handle and resolve complaints from partners and internal teams, including operational and trading-related issues.

Marketing & Partner Engagement

• Marketing Coordination: Collaborate with the commercial, marketing, and compliance teams to provide partners with necessary materials and ensure they are compliant with regulations.
• Maintain an up-to-date marketing library and partnership websites, ensuring all materials reflect the latest promotions, visuals, and offers.

Partner Retention & Loyalty

• Monitor Partner Performance: Track and analyze partner performance, sending alerts and reminders when necessary. Work closely with account managers to ensure partners are engaged and supported.
• Feedback Management: Address negative feedback from surveys, ensuring quick resolution of issues. Propose enhancements to improve partner satisfaction.
• Loyalty & Rewards Program: Manage and maintain the loyalty and rewards program for partners, ensuring all promotions are executed smoothly and effectively.

Operational Efficiency & Process Improvement

• Process & Procedure Management: Stay up-to-date with all partnership processes and procedures. Propose improvements and new processes as necessary to streamline operations and improve partner experiences.
• Data Management: Oversee the management of partner data, ensuring it is accurate and up to date within internal systems.
• Manage CRM partner modules and tools, troubleshooting any technical issues and coordinating with operations to resolve bugs or failures.

Training & Development

• Product Knowledge: Keep updated on new products, services, and updates to partnership programs to ensure you provide top-notch support to both internal teams and partners.
• Internal Knowledge Sharing: Be the go-to expert on partnership terms, agreements, and financial markets, offering training and support when needed.

 Cross-Department Collaboration

• Liaise with Dealing & Operations: Coordinate with the dealing team to create the necessary MT4/5 groups for partners and with operations to ensure proper setup of rebate structures, campaign management, and account groupings.

Experience and Qualifications:

• Experience in partnership support, operations, or account management within the financial services or brokerage industry.

• Knowledge of Trading & Financial Markets: A good understanding of financial markets, trading platforms (e.g., MT4/5), and financial products.

• Tech-Savvy: Comfortable working with CRM systems (DW, Jira), partner tools, and various communication platforms (Intercom, Slack, Telegram).

• Problem-Solving: Strong analytical and problem-solving skills, particularly in identifying and resolving complex issues related to onboarding, payments, and partner retention.

• Project Management: Ability to manage multiple projects and deadlines while ensuring high levels of efficiency and attention to detail.

• Team player: Experience mentoring or leading teams to ensure operational excellence and adherence to best practices.

Person Specification:

• Outstanding communication both written and verbal in English

• Excellent communication skills with the ability to liaise effectively with partners and internal teams.

• Good time management and priority handling

• Ability to diagnose and resolve problems.

• Initiative to question and find answers to problems.

• Must be flexible to work different shift patterns.

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are Human.

2. We empower all with Knowledge.

3. We are forging the Future.

4. We earn trust through Integrity.

5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalized support, and tailored education.

Who is Taurex?

1. We are
2. We empower all with
3. We are forging the
4. We earn trust through
5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

This role will support the critical day-to-day business operations within Operational CRM/Back Office CRM which includes processing of business tasks and interacting with internal business users in support of the CRM environment.

Key Responsibilities:

• Work closely with stakeholders to review, recommend, and implement best practice processes and procedures within the CRM and Partnership Operation Procedures.
• Responsible for data integrity within CRM through data import management.
• Create and manage profiles, layouts, reports, dashboards, process automation, and other configurable parts of the interface for end-users.
• Provide insights and analytics from CRM defining reporting and creating dashboards to support various departments.
• Manage the optimization of our CRM instance, including platform integrations, workflow development & management, templates, and troubleshooting.
• Serve as a subject matter expert for all things relating to the CRM, whether it’s within the technical strategy, implementation, execution, including day-to-day end-user support.
• Author and maintain all related system documentation including requirements, process flows, testing practices, user cases, and instance update announcements.
• Research and understand different system enhancements and process automation, to reduce manual work and improve overall efficiency.
• Act as point of contact for CRM vendor, troubleshooting and escalating to the vendor when necessary.
• Own the VOIP process, ensuring the process works for key users whilst identifying areas for improvement and reviewing alternative providers if required.

Any other duties reasonably required for the role.

Person Specification:

• Good communication skills and comfortable with communicating with senior stakeholders
• Commercially driven with strong focus on data-led decisions

• Advanced organizational and presentation skills
• Self-driven and ambitious
• Shows initiative and a ‘can-do’ attitude.
• Mathematical know-how
• Advanced Excel skills
• Advanced MT4/MT5 trading platform, manager, admin skills.
• Forex experience (essential) tools/platform
• Presentation skills (desirable)
• Naturally inquisitive
• Excellent attention to detail

Experience and Qualifications:

• Strong experience within a CRM role (deep knowledge of channels, platforms, relevant KPIs )
• Strong experience within MT trading platforms, managers, admins.
• Experience implementing a CRM system
• Expert knowledge of projects and product life cycle

• Computer literate – strong knowledge of Word, Powerpoint and Excel, software applications are a must.

• Experience of project management tools

About the role: As the Infrastructure and Cloud Operations Manager, you will report directly to the Head of IT Operations and play a key role in overseeing the operational integrity of our global IT infrastructure. This includes managing cloud-based and on-premise systems, leading IT teams, and optimizing our infrastructure to meet business objectives. While this role does not involve direct responsibility for end-user support, you will work closely with the IT Service Operations Manager, a newly created role, on shared projects and strategic initiatives. You will collaborate closely with the Head of IT to lead cloud optimization initiatives, with a strong focus on AWS as our primary platform. Your responsibilities will also include developing and managing the M365 tenant, covering Microsoft Exchange Online, Azure Entra ID, Intune, Microsoft Defender for Endpoints, and any other cloud-related services the company uses to support business needs. Additionally, you will be responsible for ensuring the performance and stability of all IT systems. You will also be critical in networking operations and cost-saving optimization initiatives, working with cross-functional teams to streamline infrastructure management. Experience managing MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms and providing internal and external support for trading platforms is highly advantageous. This cloud-first role is focused on leveraging cloud technologies to ensure scalability, security, and reliability. You will have the opportunity to lead critical IT infrastructure projects, align infrastructure with business goals, and contribute to the company’s broader strategic objectives, working closely with the Head of IT and the IT Service Operations Manager responsible for End-user, Endpoint, Application, Security, and Web operations. Key Responsibilities:

• Infrastructure Management: Oversee the operational integrity of IT infrastructure, ensuring uptime, reliability, and scalability across all global sites, including data center and cloud infrastructure (AWS).
• Cloud Strategy and M365 Management: Lead cloud technology initiatives, focusing on AWS optimization and driving cost-saving initiatives across the cloud infrastructure. This includes developing and managing the M365 tenant, covering Microsoft Exchange Online, Azure Entra ID, Intune, Microsoft Defender for Endpoints, and other cloud-related services the company uses to support business needs.
• Networking: Manage and optimize networking systems, ensuring robust performance and availability across all offices. This includes network monitoring, security, and troubleshooting.
• Team Leadership: Manage a global team of IT professionals, providing guidance, mentoring, and support to ensure high performance and alignment with the company’s strategic objectives. Conduct regular performance reviews, identify areas for development, and provide actionable feedback to promote continuous improvement and growth within the team. While not directly managing the other work streams, such as endpoint, application, and web support operations, you will collaborate closely with the IT Service Operations Manager on shared projects and initiatives.
• Incident and Problem Management: Lead the response to IT incidents, ensuring minimal disruption to business operations and implementing root cause analysis for continuous improvement.
• Vendor Management: Engage with vendors to procure and manage essential IT services and tools, ensuring they meet the company’s operational standards. Collaborate with procurement teams to optimize service contracts.
• Policy Development: Work closely with the IT Governance specialist to establish and enforce IT policies and procedures, focusing on security, compliance, and operational efficiency.
• Disaster Recovery and Business Continuity: Develop, implement, and maintain disaster recovery plans and ensure business continuity across all critical systems. Prepare and present disaster recovery scenarios to top management.
• Capacity Planning and Optimization: Ensure infrastructure can support future growth through detailed capacity planning. Conduct performance evaluations to recommend optimizations and improvements.
• Project Management: Lead and deliver medium to large-scale IT infrastructure projects, from conception through execution, that align with business objectives.
• Cost Optimization: Participate in cost-saving initiatives by collaborating with the finance and procurement teams to implement strategies that reduce expenses without compromising quality.

Experience and Qualifications:  

• Bachelor’s degree in IT, Computer Science, or a related field; relevant certifications are a plus (e.g., ITIL, AWS, Azure, M365).
• 10+ years of experience in IT operations, infrastructure management, or cloud services, with a demonstrated track record of managing both on-premise and cloud-based infrastructure. Experience with AWS is highly desirable.
• Experience in managing cloud environments, with a strong focus on Microsoft 365, Microsoft Exchange Online, Azure Entra ID, Intune, and Microsoft Defender for Endpoints.
• Strong networking experience, including network monitoring, security, and troubleshooting across global offices.
• Demonstrated ability to lead global IT teams, manage team performance, conduct performance reviews, and drive team growth and development.
• Project management experience with a successful history of delivering medium to large-scale IT infrastructure projects, including planning, execution, and post-implementation optimization.
• Experience with incident and problem management, including root cause analysis, troubleshooting, and implementation of long-term solutions.
• Solid experience in vendor management, contract negotiation, and optimizing vendor relationships for service delivery and cost efficiency.
• Proven knowledge of IT policies and procedures, focusing on security, compliance, and operational efficiency.
• Strong experience in disaster recovery planning and business continuity management, with the ability to create and present disaster recovery scenarios to top management.
• Experience in capacity planning to ensure the infrastructure supports future business growth and cost-saving optimization initiatives.
• Experience with MetaTrader platforms and financial industry knowledge is a strong advantage.

  Person Specifications:  

• Leadership and Team Management: Strong leadership skills with the ability to mentor and guide a diverse, global team of IT professionals. Able to foster a high-performance culture and provide actionable feedback to drive continuous improvement.
• Strategic Thinker: Ability to align IT operations with broader business goals, focusing on scalability, security, and operational efficiency.
• Collaborative: Proven ability to work closely with other senior managers and departments on shared projects and strategic initiatives.
• Problem Solver: Excellent troubleshooting skills, identifying root causes and implementing lasting solutions to minimize disruptions.
• Communication Skills: Strong verbal and written communication skills, capable of presenting complex technical solutions to non-technical stakeholders and top management.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and reacting effectively to challenges.
• Technical Expertise: Strong technical background in AWS, Microsoft 365, networking, and cloud technologies, with a proactive approach to keeping up with industry trends and new technologies.
• Attention to Detail: Meticulous in managing systems, conducting reviews, and optimizing processes for efficiency and cost-effectiveness.
• Result-oriented: Demonstrates a commitment to achieving business goals through strategic IT management and effective project delivery.

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission– Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are Human.
2. We empower all with Knowledge.
3. We are forging the Future.
4. We earn trust through Integrity.
5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

The Database Support and Integration Specialist will focus on managing and optimizing integrations between CRM systems and other business applications, ensuring that our data infrastructure supports our dynamic business needs. This role is an excellent opportunity for a motivated individual with up to 3 years of experience in database management or integration, especially within the financial services sector. The position involves working closely with our Senior DB Developer and Head of IT Operations to maintain and enhance our database systems’ performance, security, and reliability.

Key Responsibilities:

• Database Management: Monitor and maintain database performance; perform regular performance tuning and optimize SQL queries for maximum efficiency.
• CRM Integration: Actively participate in CRM integration projects, ensuring seamless data integration, system compatibility, and optimal data flow between platforms.
• Data Security: Implement and manage robust security measures to protect sensitive financial data in compliance with industry standards.
• Backup and Recovery: Perform regular database backups and develop recovery procedures to prevent data loss and ensure business continuity.
• System Upgrades: Install and upgrade database servers and applications, ensuring the use of the latest, most secure versions.
• User Access Management: Manage user access permissions and privileges to maintain database security and integrity.
• Troubleshooting: Diagnose and troubleshoot database errors, providing timely solutions to minimize downtime and enhance system reliability.
• Documentation: Maintain detailed documentation of database configurations, integration workflows, procedures, and performance metrics.
• Collaboration: Work closely with other IT professionals, including the DBA, SQL Developer, Architect, and other departments, to ensure efficient and smooth database and integration operations.
• Continuous Improvement: Regularly review and optimize integration processes and database performance, implementing best practices to enhance efficiency and reduce downtime.

Experience and Qualifications:

• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent experience in a related field.
• Experience: Up to 3 years of experience in database management and integration, preferably in the financial services or forex trading industry.
• Technical Skills: Proficiency in SQL and familiarity with other database management systems such as MySQL, PostgreSQL, etc. Experience with CRM systems integration and tools like Zapier is highly desirable. Experience in using low-code workflow automation software like Zapier and Make is considered a plus.
• Certifications: Relevant certifications such as Microsoft SQL Server, or similar are a plus.
• Cloud Experience: Experience with AWS services, particularly Amazon RDS, is desirable.

Person Specifications:

• Soft Skills: Strong analytical and problem-solving skills, excellent communication abilities, and a keen attention to detail.
• Financial Industry Knowledge: Familiarity with financial regulations and compliance requirements.
• Adaptability: Ability to work in a fast-paced, dynamic environment and adapt to evolving technologies and business needs.
• Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
• Learning Agility: Eagerness to learn new technologies and grow within the role through direct mentorship and collaboration with senior team members.

Local Benefits:

• Competitive salary and benefits package.
• Opportunity to grow and advance in a dynamic and fast-paced environment.
• Access to continuous learning and development opportunities.
• Collaborative and supportive work culture that values integrity, curiosity, and excellence.
• Flexible working hours and potential for remote work depending on the position and company policies.

About the role:

As part of the Client Success team you will be responsible for handling the full sales process from converting registered leads into active live account holders, managing a portfolio of clients, to reactivating dormant accounts. Your knowledge of our platforms and products and financial markets in general will enable you to effectively meet your targets and KPI’s whilst adhering to the principles of Treating Customers Fairly.
This role comes with a competitive starting salary, and upon passing probation eligibility to an attractive bonus scheme.

Key Responsibilities:

•Introduce the company’s products to clients through online and offline channels.
•Provide excellent service and communication skills with all leads and customers.
•Meet and exceed sales revenue targets.
•Develop new customers and maintain a good relationship with existing customers through social media, referrals, websites, previous contacts etc.
•Understand financial markets to excite potential clients about financial market movements.
•Collaborate with team members to achieve better results.
•Gather feedback from customers or prospects and share with internal teams.
•Handle the complete sales process from lead conversion to account management.
•Calling prospective clients to promote our products and services to reach monthly account opening and turnover targets.
•Educate leads and clients how to use our trading platforms.
•Reactivation calls for clients that have not traded within a long period.
•Nurture relationships with business partners such as educators or signal providers.
•Work with marketing teams to create engaging content to aid acquisition and retention metrics.
•Always adhere to compliance policies.
•Any other duties reasonably required for the role.

Experience and Qualifications:
•1-2 years strong experience in sales but also customer service will be considered.
•1 year’s minimum experience in a similar stock broking, CFD or Forex sales position.
•Preferably to have 2-3 years of customer service experience.
•Must have strong verbal and written communication skills.
•Educated to minimum Diploma.
•Strong MS Office skills.
•Proficiency in both Thai and English is required; additional language skills are a plus.

Person Specification:
•Excellent communication skills and telephone manner.
•Energetic, highly motivated, and well organised with excellent time management skills.
•Good understanding of working within a regulated environment.
•Target driven and able to work under pressure.
•Interest in and understanding of Financial Markets and trading.
•Ability to work flexibly during busier periods.

About us:

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1. We are Human.

2. We empower all with Knowledge.

3. We are forging the Future.

4. We earn trust through Integrity.

5. We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

Taurex- Take Charge of your Trading.

Vision– to inspire the financial confidence of traders and investors of the world.

Mission- Empowering people to take charge of their financial decisions through trusted, cutting- edge tools and experiences, personalised support, and tailored education.

Who is Taurex?

1.       We are Human.

2.       We empower all with Knowledge.

3.       We are forging the Future.

4.       We earn trust through Integrity.

5.       We provide global expertise with a Local Touch

With over 50 years of combined industry experience, our management team are passionate about building a brokerage to compete with the most reputable brands in the industry. We are focused on building our own path, through superior technology and excellent service with a clear understanding of our client’s needs.

Along with a wide range of available products including Forex, Cryptos, Indices, Shares and Commodity CFDs, we also provide excellent learning resources and market analysis, superfast execution, competitive leverage, and exceptional customer service.

Our culture is being driven by our core values which are Integrity, Collaboration, Curiosity, Tenacity and Excellence. We treat our colleagues with respect and kindness, we work as a team and a family, we are detail orientated and think outside the box. We are determined, have a great work ethic and we work in a fast-paced environment.

We are expanding at a fast pace and there are lots of opportunities for input and growth within your role. If you are interested in joining us at this exciting time, then read on!

About the role:

We are looking for an energetic Partnership Success Specialist to develop and drive partnership sales and grow our business. You will be developing and maintaining strong network of partners including IBs (introducing brokers), asset managers, affiliates and white labels.

Key Responsibilities

• Develop and maintain a strong network of Introducing Brokers, Asset Managers, Affiliates and Institutional/B2B clients.
• Establish and maintain business relationship with all clients for their retention of prospects.
• Actively follow financial markets. Proactively discuss financial markets and factors that move them in an articulate manner with clients.
• Conduct market research to identify opportunities based on competitor weaknesses and their commercial proposals.
• Negotiate with partners to ensure a partnership is commercially viable and sound for the company.
• Gather feedback from customers or prospects and share with internal teams.
• Identify and report on business opportunities to raise the company’s market share.
• Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.
• Meet and exceed sales revenue targets.
• Any other duties reasonably required for the role.

Experience and Qualifications:

• Minimum 1-2 years of experience in Business Development/Sales; previous experience in the Forex, Commodities, CFDs or Financial Industry is a must.
• Diploma, Advanced /Higher /Graduate Diploma, bachelor’s degree in finance / Business Administration / Economics or related majors.
• Desirable candidate that has existing book of business and experience in bringing new business.
• Excellent understanding of the financial markets.
• Track record of achieving and exceeding sales targets.
• Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
• Have a good understanding of customer service/sales.

Person Specification:

• Excellent communication skills both verbal and written in Thai and English.
• Confident and clear communicator with the ability to build relationships both internally & externally.
• Outstanding interpersonal skills
• Presentation, and networking skills.
• Team player with a proactive and innovative approach

About the role:

We are seeking a skilled and creative Website Specialist/Developer (网络技术专员）to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining our company’s websites, ensuring a seamless user experience and optimal functionality. The Website Specialist/Developer will collaborate with cross-functional teams to implement web solutions, troubleshoot issues, and contribute to the overall enhancement of our online presence.

Key Responsibilities:

Website Development:

• Design, develop, and maintain responsive and user-friendly websites.
• Implement front-end and back-end solutions to enhance website performance and functionality.
• Ensure compatibility with various browsers, devices, and operating systems.

Content Management:

• Manage and update website content, including text, images, and multimedia elements.
• Collaborate with content creators to ensure timely and accurate updates.
• Implement SEO best practices to optimize website content for search engines.

Technical Support:

• Provide technical support for website-related issues.
• Troubleshoot and resolve bugs, errors, and performance issues.
• Conduct regular website audits to identify and address potential issues.

Collaboration:

• Work closely with graphic designers, content creators, and other stakeholders to ensure a cohesive and visually appealing online presence.
• Collaborate with marketing teams to integrate campaigns, landing pages, and promotional materials into the website.

Security and Compliance:

• Implement and maintain website security measures.
• Stay informed about industry trends and best practices to ensure compliance with web standards.

Analytics and Reporting:

• Monitor website analytics to track performance and user behaviour.
• Generate reports on website metrics and provide insights for improvement.

Qualifications:

• 2+ Years of Experience in the Web Development field.

• Proficient language in English and Mandarin

• Proven experience in web development, with a strong portfolio showcasing previous projects.

• Proficient in HTML, CSS, JavaScript, and other relevant web technologies.

• Experience with content management systems (CMS) such as WordPress, Drupal, or Joomla.

• Added Advantage if we have experience in MySQL database and PHP

• Familiarity with SSEO best practices and website optimization techniques

• Strong problem-solving skills and attention to detail.

• Excellent communication and collaboration skills.

• Ability to work independently and meet tight deadlines.

• Experience with e-commerce platforms.

• Knowledge of web accessibility standards.

• Familiarity with version control systems (e.g., Git).

• Understanding of responsive design principles.

• Certification in web development or related field.

About the role:

The Client Success Specialist will help guide Taurex leads and clients through Taurex different products, platforms, and services.

Key Responsibilities:

• Introduce company’s products to customers through online and offline channels.
• Provide good services and able to communicate with all the customers.

• Meet Sales revenue targets.
• Develop new customers and maintain a good relationship with existing customers through social media, references, websites, previous contacts etc.
• Conduct market research to identify selling possibilities and evaluate customer needs.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.
• Develop and maintain a strong network of lead sources.
• Identify and report on business opportunities to raise the company’s market share.
• Execute company planning and perform any other duties and responsibilities assigned by the management from time to time.

Experience and Qualifications:

• Candidate must possess at least a Diploma, Advanced /Higher /Graduate Diploma, Bachelor’s Degree in Finance / Business Administration / Economics or related majors.
• Minimum 2 years of experience in Business Development/Sales; previous experience in the Commodity, CFD or Financial Industry is a plus.
• Excellent communication skills both verbal and written in local language and English.
• Excellent understanding of the financial markets.
• Excellent communication, presentation, and networking skills.
• Track record of achieving and exceeding targets.
• The person must be proactive and aim to self-generate new leads, business.
• Self-motivated, positive working attitude, teamwork, and able to communicate effectively.
• Have a good sense of customer service/sales.
• Able to work under pressure and independently.
• Good command of written and spoken in others language will be an added advantage (English and Portuguese).
• Knowledge on trading platforms (Meta Trader 4 and 5), office tools and CRM’s systems.

Person Specification:

• Confident and clear communicator with the ability to build relationships both internally & externally.
• Outstanding interpersonal skills.
• Team player with a proactive and innovative approach.
• Candidate preferably with Portuguese and English language skills.